Obtain answers to the most commonly asked questions. If you can’t find what you’re looking for, contact your Relationship Manager or call 1300 307 807.
How do I obtain a copy of my monthly or annual statement?
You can access your statements online anytime via Leverage Online. For assistance, contact your Relationship Manager, call us on 1300 307 807 or email us.
How do I reset my Leverage Online password?
To reset your password, please contact your Relationship Manager, call us on 1300 307 807 or email us.
How do I update or change my bank account?
Download and complete the Change bank account details form for the relevant product, available under the “Manage facility details” section of the forms page.
Bank transfers and direct debts
I’ve transferred money to my nominated bank account, when will I receive the funds?
If your transfer request is received prior to 2pm on a business day, the funds will be in your nominated account the next day.
I have direct debited money from my nominated bank account, when will those funds clear?
Direct debits take three business days to clear. For example, if your direct debit was processed on Monday, funds will be available Thursday morning.
I deposited money into my margin loan, how do I know if those funds have been received?
You can view details of your margin loan, including deposits by logging in to Leverage Online . If you don’t have a username and password, call us on 1300 307 807 or email customerservice@leveraged.com.au.
How do I transfer funds from my margin loan to a bank account?
Funds transfers of $100,000 or less to a nominated bank account can be processed online via Leverage Online. For funds transfers over this limit, please call us on 1300 307 807 or email customerservice@leveraged.com.au.
Account details
How do I change my address or contact details?
To update your contact details, including your address and margin call notification details, download and complete the Change Address, Contact & Margin Call notification form for the relevant product, available under the “Manage facility details” section of the forms page.
How do I update or change my bank account?
Download and complete the Change bank account details form for the relevant product, available under the “Manage facility details” section of the forms page.
If nominating an account for Direct Debit purposes, we require confirmation of the BSB, account number and account name from the financial institution, (usually in the form of a bank statement).
Joint or additional bank account holders are also required to:
- Sign the relevant section of the form.
- Provide their originally certified passport or drivers licence.
How do I change or add an adviser on my account?
Download and complete the Nominate broker/financial adviser form for the relevant product, available under the “Manage facility details” section of the forms page.
Where can I access my important notices such as a Margin Call?
In the event that you are notified of a Margin Call, you will be directed to login to Leverage Online to view your notice, including details on how and when to rectify the shortfall.
To find this, and any other important notices, click on Accounts then Important Notices from the left hand side menu and select the Notice Type from the drop-down list.
Online statements
How do I obtain a copy of my statement?
You can access your statements online anytime via Leverage Online. For assistance, call us on 1300 307 807 or email customerservice@leveraged.com.au .
Does Leveraged send statements by email?
To ensure the security of your account, statements are not sent via email. Statements can be retrieved online anytime via Leverage Online.
If you have elected to receive online statements only, you will receive an email notification when your latest statement is available to download.
If you do not have online access, call us on 1300 307 807 or email customerservice@leveraged.com.au.
How do I obtain a copy of my CHESS Holdings statement?
CHESS Holdings statements are issued at the end of the month when any movement occurs as a result of trading (i.e. buy/sell). You can login to the share registry website with your HIN and address details at any time to view your shareholdings.
Should you still need to obtain a copy of your CHESS Holdings statement, please call us on 1300 307 807 or email customerservice@leveraged.com.au.
Loan details
Where can I see my Loan Balance, Available Funds and Buffer?
All of this information (and more), can be accessed online via Leverage Online once you login.
If you do not have online access, call us on 1300 307 807 or email customerservice@leveraged.com.au .
Where can I view the current Leveraged headline interest rates?
Current interest rates are available in our Interest rate schedule.
Credit limits
How do I increase my credit limit?
Complete the Credit limit increase form for the relevant product, available under the “Transactions” section of the forms page.
A request to increase your credit limit may be subject to a Responsible Lending Assessment, including a request for further information.
Any request to increase limit after your limit has been decreased may be subject to a Responsible Lending Assessment, including a request for further information.
How do I decrease my credit limit?
Any request to increase your credit limit after your limit has been decreased may be subject to a Responsible Lending Assessment.
Call us on 1300 307 807 or email customerservice@leveraged.com.au to inform us of your new preferred credit limit.
Stock LVRs and HIN
What is my HIN?
Your HIN is your Holder Identification Number that your shares are registered on. You are able to find this number under the Investments menu on Leverage Online.
How do I determine the LVR and price of a particular stock?
The LVR you are receiving on a particular stock can be found under the Investments menu once you are logged into your facility on Leverage Online. It appears in the Lending Ratio column.
If you do not hold the stock, you can determine the LVR by referencing our Acceptable Investments Lists.
You can also access the Acceptable Investments List via Leverage Online by clicking on Lending Ratio Search towards the bottom of the menu on the left hand side, and then selecting Acceptable Investment List.
You can also enter the ASX code in the search field under Lending Ratio Search to view the LVR as well as the current price.
Target Facility Balance and Linked Investment Accounts
What is a Target Facility Balance ?
A Target Facility Balance is the minimum Loan Balance requested by the Borrower and approved by the Lender that applies to the facility.
Who can apply for a Target Facility Balance?
Margin Loan and Direct Investment Loan Borrowers can apply for a Target Facility Balance to apply to their facility.
The option is not available on Investments Funds Multiplier facilities.
What is a Linked Investment Account?
A Linked Investment Account is a bank account opened in our name (or in our nominee’s name) for, and at the request of, the Borrower, that is linked to the facility.
In limited cases we may accept a Cash Management Trust account opened in the name of the Borrower or Guarantor as Linked Investment Account.
What is a sweep?
A sweep is an automated process via which the Linked Investment Account will be credited or debited with funds from or to the Loan Account depending on the Target Facility Balance on the margin loan facility.
A sweep from the Linked Investment Account will be dependent on funds availability and minimum balance requirement of the Linked Investment Account.
A sweep is an overnight process and can only take place on a Business Day. Transactions are reflected on the Loan Account and the Linked Investment Account the following Business Day.
What happens if the loan balance is below the Target Facility Balance?
While a Target Facility Balance applies to the facility and the Loan Balance is below the Target Facility Balance, an automated process operates so that the Borrower is taken to have:
a) given us a borrowing request for an amount that would result in the Loan Balance being the same as (or as close as reasonably practicable to) the Target Facility Balance; and
b) directed us to advance such amount to the relevant Linked Investment Account
The automated process will sweep funds from the Loan Account to the Linked Investment Account when this happens.
What happens if the Loan Balance is above the Target Facility Balance?
While a Target Facility Balance applies to the facility and the Loan Balance is above the Target Facility Balance, an automated process operates so that the Borrower is taken to have:
a) asked to direct debit the relevant Linked Investment Account for an amount that results the loan balance being substantially the same as (or as close as reasonably practicable to) the Target Facility Balance.
b) Directed us to deposit such an amount into the Loan Account.
The automated process will sweep funds from the Linked Investment Account to the Loan Account.
What are the different Target Facility Balances I can have?
a) Target Facility Balance of $0.00
- If the Target Facility Balance is $0.00 then any credit balance in the Loan Account will be swept to the Linked Investment Account to bring the Loan Balance to $0.00
- If the Loan Balance is greater than $0.00 (Target Facility Balance), any available balance in the Linked Investment Account will be swept to the Loan Account to reduce the Loan Balance to $0.00 or as close to $0.00 as achievable.
- A Target Facility Balance of $0.00 is not available if the Borrower has a fixed rate loan.
b) Target Facility Balance equal to fixed rate loan
If the Target Facility Balance is equal to a fixed rate loan amount, then:
- Any undrawn portion of the fixed rate loan will be swept to the Linked Investment Account so that the Loan Balance is equal to the fixed rate loan (Target Facility Balance).
- Any available balance in the Linked Investment Account will be swept to the Loan Account to reduce the Loan Balance to an amount equal to the fixed rate loan (or as close to that amount as achievable).
c) Target Facility Balance above $0.00
A Target Facility Balance above $0.00 is set up at a specified amount requested by the Borrower and approved by the Lender. If the Loan Balance is:
- Less than the agreed Target Facility Balance, then the difference will be swept from the Loan Account to the Linked Investment Account to make the Loan Balance the same as Target Facility Balance.
- If the Loan Balance is greater than the Target Facility Balance, any available balance in the Linked Investment Account will be swept to the Loan Account to reduce the Loan balance to the agreed Target Facility Balance (or as close to it as achievable).
I am a Borrower who has a Loan Balance which comprises both fixed rate and variable rate amounts. Can I sweep both the fixed and variable rate amounts?
Borrowers can only sweep either a variable rate or a fixed rate Loan Balance, they cannot sweep both.
Do Borrowers have access to funds in the Linked Investment Account?
Borrowers will not have direct access to funds in the Linked Investment Account as it is restricted. Features such setting up direct debits and ATM cards are not available on Linked Investment Accounts. This is because the Linked Investment Account comprises security for the loan.
Can Borrowers withdraw funds from the Linked Investment Account?
The Linked Investment Account forms part of the security for the Loan Balance. Borrowers will need to contact us to withdraw funds from the Linked Investment Account.
Is there a minimum balance required to be maintained in the Linked Investment Account?
Linked Investment Accounts require a certain minimum balance to be maintained in the account. Please contact us on 1300 307 807 or email customerservice@leveraged.com.au for further details.
What interest rate is paid on a Linked Investment Account?
The interest rate will be determined by the account provider from time to time. If you would like further information on the rates, please contact us on 1300 307 807 or email customerservice@leveraged.com.au.
Account Closure
How can I close my account?
Please contact your Relationship Manager to close your margin loan. Your Relationship Manager will send you the relevant Account Closure form.
Alternatively, call us on 1300 307 807 or email customerservice@leveraged.com.au.
Things you should know
Gearing involves risk. It can magnify your returns; however, it may also magnify your losses.
The Leveraged Equities Margin Loan, Investment Funds Multiplier and Direct Investment Loan are issued by Leveraged Equities Limited (ABN 26 051 629 282, AFSL 360118) as Lender and as a subsidiary of Bendigo and Adelaide Bank Limited (ABN 11 068 049 178, AFSL 237879). The information on this website contains general advice only and does not take into account your personal objectives, financial situation or needs. This information does not constitute financial or tax advice. We recommend that you obtain your own independent professional and tax advice on the risks and suitability of this type of investment and to determine whether your interest costs will in fact be fully deductible in the current financial year in your particular circumstance. Terms, conditions, fees, charges and normal lending criteria apply.
Please consider your personal circumstances, consult a professional financial adviser and read the Product Disclosure Statement and Incorporated Statements (together, the 'PDS') and Product Guide, together with the terms and conditions applying to the product or service, before making an investment decision. To obtain a copy of the PDS and relevant information please call 1300 307 807, visit the individual product pages on this website, or contact your financial adviser. Not available for a self-managed superannuation fund.
